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National Association of Realtors Sara Burns Martin Street 3658 West Town 360-254 Dear Ms. Burns, Thank you for sending us your application and payment for your membership in the National Association of Realtors(NAR). I guarantee you will enjoy many benefits as a member of the National Association of Realtors, including following: 1. Products, Services & Events Video These free informational videos will be sent to your office in three days. 2. Property Investment Magazine A print publication keeping you informed on the latest news, and products and services available. As a member, the magazine subscription is included in your membership fees. 3. Legal Services You have a right to an attorney - and the call is free with the Realtors Legal Hotline. You can call direct or send in a question via email. 4. Education We believe that the more you learn, the more you earn. Thats why we sponsor continuing education classes, the annual Convention & Trade Expo, and more. For more details, please visit our Web site www.nar.com. We plan to add employment information in our members realtors in our Web site. If you have any question, please use your membership number. Thank you, again. The membership card is enclosed with this mail. Sincerely, Benjamin Turner Membership CoordinatorWhy is Mr. Turner writing to Ms. Burns? 点击查看答案

Arnold Parker 43 Leonard Street Atlanta, GA 02109 Date: July 20 Dear Mr. Parker, I am writing to withdraw my membership from your online languages courses. In your advertisement, you said that if I purchase a course online, I can get another instructors course free. In addition, I was told that I would receive three textbooks free of charge. I paid $100 through my credit card and I chose the class with Instructor Kevin Smith. I was very excited to receive all three textbooks. I was greatly disappointed, however, when I opened the books. I found out that the textbooks are not for the class that I purchased. Actually, I should download the textbooks and print out them by myself. Since I dont have a printer in my house, it is very inconvenient for me. I was also frustrated with your free course which was recorded 8 years ago. You never explained this when I called you about the class. I also got the impression that I would get a book certificate that I can use to purchase books and other materials from you. I did not find a book certificate in the package. I wonder what happened to all the guarantees you have indicated in your advertisement. Please let me know what action you will take to correct this mistake. I hope to hear from you in a weeks time; otherwise, I think I am entitled to receive a full refund. Jim MorrisonWhy was this letter written? 点击查看答案