听力原文：Man: I have monthly targets set by head office. Now, customers usually need a lot of help choosing the right product, which is fair enough, but at the same time I've got to make sure that what I do is cost-effective for the company, so I have to watch my time and expenses carefully. &8226;You will hear five short recordings. Each speaker is saying what a manager must do to achieve success. &8226;For each recording, decide which is the most important action for that speaker. &8226;Write one letter (A-H) next to the number of the recording. &8226;Do not use any letter more than once. &8226;After you have listened once, replay each recording. sort out staff disagreements B. delegate tasks fairly C. obtain all the facts D. develop a range of strategies E. establish clear goals F. carry out regular planning G. clarify all job descriptions H. act immediately