What does the speaker advise doing? A.Establishing clear goals for every meeting B.Researching a customer's business or industry C.Always maintaining a friendly and personal tone D.Listening carefully to what customers have to say
A.Establishing B.Researching C.Always D.Listening
【参考答案】
B 解析:说话者说秘诀在于做好事前调查(The key for me is to make sure I do ......