问答题

网店客服绩效考核标准的制定为客服的、、
、等人力资源管理工作提供了决策依据。

【参考答案】

薪酬决策、培训规划、职位晋升、岗位轮换

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单项选择题

English argumentative writing usually employs a linear rhetorical style. Please select fromthe following excerpts the one that represents a linear rhetorical style. A、Social media is negatively impacting communication because people’s time is being divided among a larger number of contacts. Modern social media has existed for around twenty years. Technologically speaking, twenty years is a long time. Social media has had both positive and negative impacts on communication. B、Modern social media has existed for around twenty years. Technologically speaking, twenty years is a long time. Social media has had both positive and negative impacts on communication. Social media is negatively impacting communication because people’s time is being divided among a larger number of contacts. C、Social media is negatively impacting communication because people’s time is being divided among a larger number of contacts. Consequently, the relationship between them and the shared acquaintance may deteriorate due to greater “competition” for attention. This, in turn, is causing a number of widespread social problems. D、---

判断题

售票员（票亭岗站务员）按“一唱、二收、三操作、四找零”的程序进行作业。

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