单项选择题

听力原文：W: Hi, BoB.This is Marcia speaking from the agency. Can you go on the interview tomorrow? I have a law office that's very interested in you.
M: No, I'm sorry, Marcia, but I've planned to be at school all day tomorrow. How would
Wednesday suit you?
Q: What is Marcia's job?
(17)
A.She works in a law officE.
B.She works for an answering servicE.
C.She works at an employment agency.
D.She is a teacher.

A.M:
B.She
C.
B.She
D.
C.She
E.
D.She
F.

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单项选择题

听力原文：M: Hi Susan, how are you doing?W: I'm fine, how are you?M: I'm okay, but things haven't been going very well with my composition class and I can't figure out why.W: Really? What seems to be the problem?M: Well I'm not exactly sure, but it just seems that my students aren't enjoying my classes.W: Hmm, are you holding office hours to see what their specific problems are?M: Yes, but no one comes to ask me questions.W: Well you might try reminding them again to come and see you. Tell them that if they're getting low grades for their papers, they can find out how to improve if they come to talk to you.M: That's a good ideA.I should do that.W: I've had similar problems with some of my classes. They just don't seem to be interested because the texts we're reading don't speak to them, or they're just boreD.M: So what did you do to handle the problem?W: Well there are a couple of things that I found really useful. One is giving them midterm student evaluations. This way they have a place to express their concerns anonymously.M: That's a great ideA.But what if you get nasty comments back from them?W: It's difficult to deal with harsh criticism, especially if you are new to teaching and feel self-conscious about how you are doing. But in the long run it's good to find out what they really think of you.M: Ok, but what if they aren't really telling the truth? Or, what if they say a bunch of mean things just because they're angry for getting low grades?W: That's a good point. But the evaluations usually seem to be helpful. And those angry, negative comments are perfectly understandable, after all.M: Right, but those mean comments might have negative effect on you if the head of your department sees them and thinks you're doing a bad job teaching.W: Yes, although we are lucky because oar department has a very good support system for teachers. We get reviewed by our supervisors to make sure we're doing well.(20)A.How to check their students' compositions.B.How to handle problems in their writing coursE.C.How to invite students to attend office hours.D.How to address students in an appropriate way.

A.W:
B.
W:
C.
W:
D.
M:
E.
W:
F.
M:
G.
M:
H.
M:
I.
M:
J.
W:
K.
(20)
A.How
L.
B.How
M.
C.How
N.
D.How
O.

单项选择题

听力原文： The difference between the employees' personal potential and their usual performance is what we call the Motivation Gap. There are a couple of basic reasons why employees deliver less than their potential to their work. They believe:1. You don't really expect their best.2. Their extra effort isn't appreciated or rewardeD.Getting the employees to produce outstanding work has been regarded by many business people as some kind of great eternal mystery. We can fully express the 'secret' in three words beginning with the letter R.1. ResponsibilityTo give someone responsibility for their work the employer says to them, I trust you. It says, treats this work as a source of both pride and joy because you own it, and because you own it, you can freely invest yourself in it. When people own their work, it's an important part of the mselves—something they want to nurture, to make the best it can bE.Most people want to take responsibility for their work. As humans, we draw much of our personal identity from our work. Taking full responsibility for our work heightens our sense of involvement and satisfaction in our work. It encourages people to do better work. Responsibility is a motivator.2. RecognitionWhile everyone who works for a living expects a decent paycheck in return, there is nobody who doesn't appreciate appreciation. When they have done good work, they feel proud of themselves. And no matter how self-motivated they are, it is a good feeling when someone else notices.3. RewardSure, the employees are financially compensated for the work they do. And the company rightfuUy expects good work from employees for its investment in their salaries. But shouldn't exceptional work be worth a bit more?Compensation should be related to performance, or else it has no value beyond discouraging people from looking for another employer.(23)A.Holding back rewarD.B.Delivering one's potentials.C.Closing the motivation gap.D.Expecting a reward from employees.

A.2.
B.
C.
D.
E.
F.
G.
(23)
A.Holding
H.
B.Delivering
I.
C.Closing
J.
D.Expecting
K.