未分类题

A工作的紧后工作为B、C、D，A、B、C、D工作持续时间分别为6天、5天、5天、6天，A工作最早开始时间为8天，B、C、D工作最迟完成时间分别为25天、22天、20天，则A工作的总时差应为（ ）。

A.0天
B.3天
C.6天
D.9天

【参考答案】

A
正确答案是A。解答如下：依据《造价管理教材》第三章第五节内容，应选A项。【解析】绘制网络图(见图5—1)，根......

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内部控制可以绝对保证被审计单位财务报告的可靠性、经营的效率和效果以及对法律法规的遵守。（ ）
A．对
B．错
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Angry customers tend to aim their dissatisfaction and complaints at staffmembers. If this happens to you, you should remember that they are actuallyexpressing their dissatisfaction about the company and not about you as anindividual. But if you wish to be successful in any business, then you have tolearn how to handle angry customers. Listed below are a few guidelines to helpyou develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even inthe most difficult situations. It is only by agreeing with their view point andsuggesting a possible solution that you will resolve the situation and send thecustomer away happy.Use your ears more than your mouth. Make sure you listen more than you speak.By listening carefully, you will be able to understand why the customer iscomplaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology andunderstanding. You have to show that you will do everything within your power totry and resolve the situation. This exhibition of your concern will win thecustomer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourselF.Havingpatience with your customers and with yourself will go a long way in winningover hostile customers.The above guidelines are very useful in helping you successfully tackle allkinds of difficult situations in lifE.If you follow them, you are on your wayto succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaintsat?A.Staff members.B.Company managers.C.Those who accompany them.22. When a customer shouts rudely at you, you should().A.arg1e back and protect yourselfB.keep quiet and leave the customer aloneC.keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A.Your mouth is not more important for you than your ears.B.You should listen more than you speak.C.You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A.Be concerneD.B.Be patient.C.Be amuseD.25. Which of the following statements is true according to the passage?A.When the customers complain, you neednt listen carefully.B.You neednt say sorry to those angry customers.C.You should relax yourself and try to understand the angry customers.
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